Get in Touch
Have a question about an order, a product, your account, or selling on Adnovaa? Our support team is here to help.
Email: [email protected]
Business address: Adnovaa, 153 Oak Street, Los Angeles, CA 90001, United States
We aim to reply to all support emails within 24 hours on business days (Monday–Friday). Messages about active orders and payment verification are prioritized.
Before You Write
So we can help you faster, please include the following in your message:
- Your Adnovaa order ID (for any question about an order, payment, delivery, or refund)
- Your account email address (the one you registered with)
- The product name and seller/store name (if your question is about a listing)
- Your transaction (TX) hash (if your question is about a USDT payment)
- A clear description of the issue, with screenshots if relevant
Messages that include an order ID are resolved significantly faster.
Common Topics
Order and delivery questions — Check your order status anytime from your account dashboard under My Orders. If your delivery is late or incomplete, email us with your order ID.
Payment verification — After sending USDT, submit your transaction hash on the order page. If your payment has not been verified after the expected confirmation time for your network, email us with your order ID and TX hash.
Refunds and disputes — If an order was not delivered or does not match its description, open a dispute from your order page first, then email us with your order ID if you need further help. See our Refund Policy for full details.
Selling on Adnovaa — Questions about seller approval, product review, commissions, or withdrawals: email us with your store name and account email.
Account verification — If you are having trouble verifying your account, email us from the address you registered with.
Business Inquiries
For partnerships and other business inquiries, contact us at [email protected].
Adnovaa
153 Oak Street, Los Angeles, CA 90001, United States